When i was a child, I was so excited to see planes flying in sky. It was my dream to sit in one of them. I still remember my first flying experience! But the last journey i had would be one of my most memorable incidents.
It was an United Airlines flight from Los Angeles to San francisco. 10:30 am. I was still having jet-lag from my recent travel back from India. Since I was actually shifting completely, so even though the journey was of only couple of hours still I had like 100lbs of luggage!
Everything was going smooth. I checked in my BIG bags. Took a boarding pass. Went through Security check. Only thing which was left was to board a flight.
As soon as the gates were open, I saw there was more rush today. It took me no time to realize that there were more number of people than the capacity! And people were still pouring in! It was surprising to me and I thought - Are they going to make them sit on the roof today? and I laughed at myself. I never knew i was going to be a part of the joke. As i reached to board the plane.. I was informed that my seat has already been occupied. What? They asked to get a new seat number by joining a new line which i think was longer than infinity. Awed and Shocked, I had no choice but to be a part of the new queue. After one hour, thats 30 mins after the expected departure of the flight, they told me that I wont be able to board in this flight!
Even though i had a paid ticket, a boarding pass, a confirmed seat, I was not going to make it!
I furiously rushed to their customer center. I realized that its just not me who is facing this, but a bunch of people who were following me and heading towards customer care more furiously! It was a nightmare for the staff. They were making adjustments, fixing things, allowing people to board other alternate flights. A rarely seen chaos.
People were shouting, fighting with the staff and they were doing their best to sooth all of them. All this ended up with a negotiation. They gave all the people $400 coupons and apologized! Now it was my turn on the counter. I had nothing to lose. So i just tried, I said, I wanted to go in that flight! My sound was pissed and irritated. Already builded tension helped me and they gave me an extra ticket along with the coupons! You Kidding me? - I laughed.
I came back home. Took rest. Came back in the evening for traveling with the free ticket. It was one of its kind experience.